Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 16:00 on 16/07/2026.
Posted Jul 15, 2026 - 13:03 BST
Update
Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 12:00 on 14/07/2026.
Posted Jul 09, 2026 - 07:25 BST
Update
We are continuing to work on a fix for this issue.
Posted Jul 08, 2026 - 08:22 BST
Update
We are continuing to work on a fix for this issue.
Posted Jul 07, 2026 - 18:25 BST
Update
Our network team have identified the problem with your connection and are now working on restoring service. Unfortunately the resolution time is taking longer than expected. We will keep you updated via SMS and also on this page.
Posted Jul 07, 2026 - 07:50 BST
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 07, 2026 - 07:48 BST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 06, 2026 - 22:15 BST
Update
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Jul 06, 2026 - 20:20 BST
Investigating
We are currently investigating this issue.
Posted Jul 06, 2026 - 20:19 BST
This incident affected: Airband Wireless Networks (Devon).