Slow speed affecting WV15 and WV16 postcode areas
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Jul 29, 2026 - 12:39 BST
Investigating - We are currently investigating this issue.
Jul 29, 2026 - 12:39 BST

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Jul 30, 2026

No incidents reported today.

Jul 29, 2026

Unresolved incident: Slow speed affecting WV15 and WV16 postcode areas.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

Outage affecting LL22
Resolved - This incident has been resolved.
Jul 26, 14:03 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority. The next update will be via SMS and on this page on or before 11:00
Jul 26, 08:05 BST
Outage affecting SY10,SY11,SY12
Resolved - This incident has been resolved.
Jul 26, 08:04 BST
Monitoring - We are happy to share that the network issue has been fixed, and all impacted customers are back online. Apologies again for the inconvenience caused, and thank you for your understanding.
Jul 25, 10:26 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our top priority. The next update will be via SMS and on this page on or before 10:30
Jul 25, 08:14 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority. The next update will be via SMS and on this page on or before 08:00
Jul 25, 06:44 BST

Jul 25, 2026

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Loss of service affecting EX16 postcode area
Resolved - This incident has been resolved.
Jul 23, 16:52 BST
Update - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Jul 23, 16:33 BST
Update - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 17:00 on 23/07/2026.
Jul 23, 09:59 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus. The next update will be via SMS and on this page on or before 10:00am on 23/07/2026
Jul 23, 08:11 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Jul 23, 07:53 BST

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Loss of service affecting TQ10 postcode area
Resolved - This incident has been resolved.
Jul 21, 14:27 BST
Update - We are continuing to monitor for any further issues.
Jul 21, 14:04 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Jul 21, 14:04 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus. The next update will be via SMS and on this page on or before 15:00 on 21/07/2026
Jul 21, 12:54 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus. The next update will be via SMS and on this page on or before 13:00 on 21/07/2026
Jul 21, 09:43 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Jul 21, 08:45 BST

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

Loss of service affecting SY14 postcode area
Resolved - This incident has been resolved.
Jul 18, 13:18 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Jul 18, 09:57 BST
Update - Our engineers have now diagnosed the problem with your connection and are working on fixing the issue. We are aiming to have all services fully restored by 11:00. If this changes, we will let you know. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 12:00 on 18/07/2026
Jul 18, 08:26 BST
Identified - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding.
Jul 17, 20:23 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Jul 17, 19:56 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Jul 17, 14:25 BST

Jul 17, 2026

Jul 16, 2026

Intermittent service affecting EX21 and EX22 postcode area
Resolved - This incident has been resolved.
Jul 16, 13:05 BST
Update - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 16:00 on 16/07/2026.
Jul 15, 13:03 BST
Update - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 12:00 on 14/07/2026.
Jul 9, 07:25 BST
Update - We are continuing to work on a fix for this issue.
Jul 8, 08:22 BST
Update - We are continuing to work on a fix for this issue.
Jul 7, 18:25 BST
Update - Our network team have identified the problem with your connection and are now working on restoring service. Unfortunately the resolution time is taking longer than expected. We will keep you updated via SMS and also on this page.
Jul 7, 07:50 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 7, 07:48 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 22:15 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Jul 6, 20:20 BST
Investigating - We are currently investigating this issue.
Jul 6, 20:19 BST
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