We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Posted Apr 25, 2026 - 11:18 BST
Update
Our engineers are still working hard to understand the problems impacting your service. Getting all customers back online is our priority. We understand your frustration and we thank you for your ongoing patience. Once we have identified the issue we will update all impacted customers on resolution time.
Posted Apr 24, 2026 - 16:11 BST
Update
We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus. The next update will be via SMS and on this page on or before 15:00
Posted Apr 24, 2026 - 13:22 BST
Update
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority. The next update will be via SMS and on this page on or before 13:00
Posted Apr 24, 2026 - 09:28 BST
Investigating
We are currently investigating this issue.
Posted Apr 23, 2026 - 21:04 BST
This incident affected: Airband Wireless Networks (South Wales).