We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Posted Mar 25, 2026 - 13:18 GMT
Update
Our network team have identified the problem with your connection and are now working on restoring service. At this time we do not have an estimated time for resolution, we will communicate this to you as soon as possible. Thank you for your ongoing patience. The next update will be via SMS and on this page on or before 13:00
Posted Mar 25, 2026 - 10:43 GMT
Identified
Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 10:00 on 25/03/2026.
Posted Mar 24, 2026 - 18:09 GMT
Update
Our engineers are still working hard to understand the problems impacting your service. Getting all customers back online is our priority. We understand your frustration and we thank you for your ongoing patience. Once we have identified the issue we will update all impacted customers on resolution time. The next update will be via SMS and on this page on or before 17:00 on 24/03/2026
Posted Mar 24, 2026 - 15:02 GMT
Update
We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus. The next update will be via SMS and on this page on or before 15:00 on 24/03/2026
Posted Mar 24, 2026 - 11:15 GMT
Update
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Mar 24, 2026 - 10:34 GMT
Investigating
We are currently investigating this issue.
Posted Mar 24, 2026 - 10:34 GMT
This incident affected: Airband Wireless Networks (South Wales).