We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Posted Feb 18, 2026 - 16:42 GMT
Update
Our network team have identified the problem with your connection and are now working on restoring service. At this time we do not have an estimated time for resolution, we will communicate this to you as soon as possible. Thank you for your ongoing patience.
Posted Feb 18, 2026 - 14:01 GMT
Identified
Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 14:00 18/02/26
Posted Feb 18, 2026 - 10:26 GMT
Investigating
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority. The next update will be via SMS and on this page on or before 10:00
Posted Feb 18, 2026 - 07:58 GMT
This incident affected: Airband Fibre Networks (Shropshire).