Our engineers are still working hard to understand the problems impacting your service. Getting all customers back online is our priority. We understand your frustration and we thank you for your ongoing patience. Once we have identified the issue we will update all impacted customers on resolution time. The next update will be via SMS and on this page on or before 12:00 on 14/09/2026
Posted Sep 14, 2026 - 07:46 BST
Update
Our engineers are still diagnosing the issue that is causing a disruption to your service. Please be assured that getting all customers back online is our number one focus. Once we have identified the issue we will update all impacted customers on resolution time.
Posted Sep 13, 2026 - 18:03 BST
Update
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Sep 13, 2026 - 15:18 BST
Investigating
We are currently investigating this issue.
Posted Sep 13, 2026 - 15:17 BST
This incident affects: Airband Wireless Networks (South Wales).