A fix has been implemented and we are monitoring the results.
Posted Jun 12, 2026 - 13:06 BST
Update
We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Posted Jun 12, 2026 - 13:06 BST
Update
Our engineers have now diagnosed the problem with your connection and are working on fixing the issue. We are aiming to have all services fully restored by 12:00. If this changes, we will let you know. Thank you for your ongoing patience and understanding.
Posted Jun 12, 2026 - 08:21 BST
Identified
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Jun 12, 2026 - 08:20 BST
This incident affected: Airband Fibre Networks (Shropshire).