A fix has been implemented and we are monitoring the results.
Posted Apr 16, 2026 - 14:41 BST
Update
Our engineers are currently onsite and actively working on a fix to restore service for all affected customers in the SY4 postcode area. Work is progressing, and we will continue to provide updates as more information becomes available. Thank you for your patience.
Posted Apr 16, 2026 - 10:52 BST
Update
Our engineers are continuing to work towards a full resolution of this issue, and we are aiming to restore service for all remaining affected customers tomorrow. At this time, we do not yet have an estimated restoration time, but we will provide further updates as soon as more information becomes available. Thank you for your continued patience. The next update will be issued via SMS and on this page once an update is available.
Posted Apr 15, 2026 - 17:12 BST
Update
We are continuing to work on a fix for this issue.
Posted Apr 15, 2026 - 12:04 BST
Update
Our engineers are still working to restore service for the remaining affected customers. We do not yet have an estimated restoration time, but updates will be shared as soon as possible. Thank you for your patience. The next update will be issued via SMS and on this page on or before 12:00 on 15/04/2026.
Posted Apr 15, 2026 - 06:48 BST
Update
A fix has been implemented, and the majority of customers are now back online. Our engineering teams are continuing to work diligently to fully restore service for all remaining affected customers. We apologize for the delay and thank you for your patience.
Posted Apr 14, 2026 - 14:54 BST
Update
We are continuing to work on a fix for this issue.
Posted Apr 14, 2026 - 11:41 BST
Identified
Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 11:00 on 14/04/2026.
Posted Apr 13, 2026 - 19:59 BST
Investigating
We are currently investigating this issue.
Posted Apr 13, 2026 - 16:06 BST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 13, 2026 - 15:10 BST
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 13, 2026 - 13:04 BST
Update
We are continuing to monitor for any further issues.
Posted Apr 13, 2026 - 11:57 BST
Monitoring
We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Posted Apr 13, 2026 - 11:56 BST
Update
Our engineers are still working hard to understand the problems impacting your service. Getting all customers back online is our priority. We understand your frustration and we thank you for your ongoing patience. Once we have identified the issue we will update all impacted customers on resolution time. The next update will be via SMS and on this page on or before 12:00 on 13/04/2026
Posted Apr 13, 2026 - 10:19 BST
Update
Unfortunately, there is a delay in resolving the issue with your connection. We are working diligently to get the issue fixed and will keep you updated on resolution time. Please be assured that getting all customers back online is our number one focus. The next update will be via SMS and on this page on or before 10:00 on 13/04/2026
Posted Apr 12, 2026 - 17:15 BST
Update
Our engineers are still working hard to understand the problems impacting your service. Getting all customers back online is our priority. We understand your frustration and we thank you for your ongoing patience. Once we have identified the issue we will update all impacted customers on resolution time. The next update will be via SMS and on this page on or before 18:00 on 12/04/2026
Posted Apr 12, 2026 - 11:22 BST
Update
We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus. The next update will be via SMS and on this page on or before 11:30 on 12/04/2026
Posted Apr 12, 2026 - 08:41 BST
Investigating
We are currently investigating this issue.
Posted Apr 12, 2026 - 07:28 BST
This incident affected: Airband Wireless Networks (Shropshire).