Please be assured we are working hard to restore your service. Apologies, but the fix is taking longer than expected. Our engineers have set a new anticipated resolution time of 04:00 01/06/2026. Please accept our apologies for the delay. Thank you for your ongoing patience.
Posted May 31, 2026 - 21:39 BST
Update
Our engineers have now diagnosed the problem with your connection and are working on fixing the issue. We are aiming to have all services fully restored by 12:00 tonight. If this changes, we will let you know.
Posted May 31, 2026 - 17:10 BST
Identified
Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding
Posted May 31, 2026 - 13:06 BST
Investigating
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted May 31, 2026 - 09:30 BST
This incident affected: Airband Fibre Networks (Cheshire).