Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 22:00 on 24/04/2026.
Posted Apr 24, 2026 - 15:31 BST
Update
We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus. The next update will be via SMS and on this page on or before 15:00
Posted Apr 24, 2026 - 13:23 BST
Update
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority. The next update will be via SMS and on this page on or before 12:00
Posted Apr 24, 2026 - 09:27 BST
Investigating
We are currently investigating this issue.
Posted Apr 23, 2026 - 22:50 BST
This incident affected: Airband Fibre Networks (Devon).