Loss of service affecting WV15 postcode areas

Incident Report for Airband

Resolved

We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Posted Mar 26, 2026 - 09:18 GMT

Update

Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Mar 25, 2026 - 07:27 GMT

Investigating

We are currently investigating this issue.
Posted Mar 25, 2026 - 07:27 GMT
This incident affected: Airband Fibre Networks (Shropshire).