Outage affecting Northmoors
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 2024 - 12:50 BST
Identified - The issue has been identified and a fix is being implemented.
May 19, 2024 - 12:50 BST
Investigating - Some customers on our Airband Fibre product in Northmoor postcode area EX31 will be experiencing loss of broadband as of 19/05 at 08:45. Our engineering team is still in the process of investigating the issue and are working on getting services restored as soon as possible.
May 19, 2024 - 10:28 BST

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If you are experiencing an issue not listed here, please contact our support team by calling 01905 676 121.

Airband Fibre Networks ? Operational
Worcestershire Operational
Shropshire Operational
Oxfordshire Operational
Devon Operational
Herefordshire Operational
Gloucestershire Operational
Cheshire Operational
Airband Wireless Networks ? Operational
Worcestershire Operational
Devon Operational
Shropshire Operational
Warwickshire Operational
Herefordshire Operational
Powys Operational
Somerset Operational
Gloucestershire Operational
Flintshire Operational
Conwy Operational
Wrexham Operational
Denbighshire Operational
Carmarthenshire Operational
Neath Port Talbot Operational
Anglesey Operational
Cheshire Operational
Rhondda Cynon Taf Operational
Network services Operational
Airband DNS ? Operational
PPPoE ? Operational
DHCP ? Operational
Customer services phone line ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2024

No incidents reported today.

May 19, 2024

Unresolved incident: Outage affecting Northmoors.

May 18, 2024
Loss of service affecting EX32 post code area
Resolved - This incident has been resolved.
May 18, 10:44 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 23:30 BST
Identified - 3rd party Openreach issue. Our team of engineers are currently working towards resolving this issue.
May 17, 16:45 BST
Investigating - We are currently investigating this issue.
May 17, 12:36 BST
May 17, 2024
Loss of service affecting EX34 post code area
Resolved - This incident has been resolved.
May 17, 10:29 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 07:29 BST
Update - Issue identified to be caused by 3rd party National Grid fibre break. Our engineers are currently working with National Grid towards resolving this issue.
May 16, 17:07 BST
Identified - Our network has been impacted by an external supplier outage. We are working with them to restore service as quickly as possible. Further updates to follow.
May 16, 12:44 BST
Investigating - We are currently investigating this issue.
May 16, 12:16 BST
May 16, 2024
Loss of service affecting PL21, TQ9 and TQ10 post code area
Resolved - This incident has been resolved.
May 16, 15:15 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 08:53 BST
Investigating - We are currently investigating this issue.
May 16, 08:41 BST
May 15, 2024
Loss of service affecting TF11, TF12, TF13, WV6, WV5, WV7 and WV15, postcode area
Resolved - This incident has been resolved.
May 15, 08:49 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 16:46 BST
Investigating - We are currently investigating this issue.
May 14, 16:23 BST
May 14, 2024
Loss of service affecting WR8 postcode area
Resolved - This incident has been resolved.
May 14, 16:21 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 13:12 BST
Investigating - We are currently investigating this issue.
May 14, 09:37 BST
Loss of service affecting HR1, HR7 and HR8 post code areas.
Resolved - This incident has been resolved.
May 14, 10:50 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 09:39 BST
Investigating - We are currently investigating this issue.
May 14, 07:50 BST
Loss of service affecting WV15 and WV16 post code area.
Resolved - This incident has been resolved.
May 14, 10:50 BST
Investigating - We are currently investigating this issue.
May 14, 08:56 BST
May 13, 2024

No incidents reported.

May 12, 2024
Loss of service affecting CW3, CW5 postcode areas
Resolved - This incident has been resolved.
May 12, 17:23 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 13:48 BST
Investigating - We are currently investigating this issue.
May 12, 12:43 BST
May 11, 2024
Intermittent Connectivity
Resolved - This incident has been resolved.
May 11, 19:34 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 18:56 BST
Investigating - We're aware that some customers have reported intermittent connectivity and slower speeds. We're working hard to fix the issue, and dealing with individual cases as quickly as possible. We will post updates on this page regularly until this issue is resolved.
May 11, 17:56 BST
Loss of service affecting SN6 postcode area
Resolved - This incident has been resolved.
May 11, 18:57 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 17:22 BST
Investigating - We are currently investigating this issue.
May 11, 13:54 BST
May 10, 2024
Loss of service affecting TF8 and WV16 postcodes area.
Resolved - This incident has been resolved.
May 10, 17:13 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 15:36 BST
Investigating - We are currently investigating this issue.
May 10, 10:25 BST
Loss of service affecting EX31 and EX33 postcodes area.
Resolved - This incident has been resolved.
May 10, 15:34 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 09:50 BST
Update - We are continuing to work on a fix for this issue.
May 9, 21:15 BST
Update - Our dedicated engineers are working tirelessly to resolve the issue as quickly as possible. Your patience and understanding are greatly appreciated during this time.
May 9, 15:45 BST
Update - Our engineers are continuing working on this issue this morning. We are aiming to restore service as soon as possible.
May 9, 10:15 BST
Update - We are continuing to work on a fix for this issue.
May 8, 18:11 BST
Identified - The issue has been identified and a fix is being implemented.
May 8, 14:23 BST
Investigating - We are currently investigating this issue.
May 8, 12:01 BST
Loss of service affecting South Wales Network area.
Resolved - This incident has been resolved.
May 10, 11:05 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 21:09 BST
Investigating - We are currently investigating this issue.
May 9, 15:11 BST
May 9, 2024
Loss of service affecting SY8 postcode area.
Resolved - This incident has been resolved.
May 9, 15:44 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 15:08 BST
Investigating - We are currently investigating this issue.
May 9, 13:35 BST
May 8, 2024
Loss of service affecting TQ14 postcode area.
Resolved - This incident has been resolved.
May 8, 10:54 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 21:53 BST
Investigating - We are currently investigating this issue.
May 7, 21:21 BST
May 7, 2024
May 6, 2024
Loss of service affecting HR1, HR5 and SY8 post code areas.
Resolved - This incident has been resolved.
May 6, 20:38 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 20:38 BST
Investigating - We are currently investigating this issue.
May 6, 17:02 BST
Loss of service affecting DY13, DY14, TA24, WR2, WR3, WR6, WR7, WR9, WR13, WR14 and WR15 post code areas.
Resolved - This incident has been resolved.
May 6, 13:00 BST
Investigating - We are currently investigating this issue.
May 5, 17:49 BST
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