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If you are experiencing an issue not listed here, please contact our support team by calling 01905 676 121.

Airband Fibre Networks Operational
Worcestershire Operational
Shropshire Operational
Oxfordshire Operational
Devon Operational
Herefordshire Operational
Gloucestershire Operational
Cheshire Operational
Airband Wireless Networks Operational
Towyn Operational
Worcestershire Operational
Devon Operational
Shropshire Operational
Warwickshire Operational
Herefordshire Operational
South Wales Operational
Powys Operational
Somerset Operational
Gloucestershire Operational
Flintshire Operational
Conwy Operational
Wrexham Operational
Denbighshire Operational
Anglesey Operational
Cheshire Operational
Rhondda Cynon Taf Operational
Neath Port Talbot Operational
Carmarthenshire Operational
Network services Operational
Airband DNS Operational
PPPoE Operational
DHCP Operational
Customer services phone line Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 28, 2025

No incidents reported today.

Dec 27, 2025

No incidents reported.

Dec 26, 2025
Loss of service affecting WV16, TF8 and TF12 postcode areas
Resolved - This incident has been resolved.
Dec 26, 20:54 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 26, 15:32 GMT
Update - We are currently experiencing a delay in restoring service at the Bridgnorth Exchange due to an access issue related to a power fault. BT engineers have confirmed they will arrive on-site by 16:00 to assist with resolving the problem.
Our engineer is already at the exchange and will begin work as soon as BT provides access.
Thank you for your patience and understanding. We will share the next update as soon as more information becomes available.
Dec 26, 14:01 GMT
Update - We are continuing to investigate this issue.
Dec 26, 11:23 GMT
Update - Our engineers are working diligently to resolve the current outage as quickly as possible. We will share the next update as soon as we receive further information from our team. Thank you for your patience and understanding.
Dec 26, 08:06 GMT
Investigating - We are currently investigating this issue.
Dec 25, 23:55 GMT
Loss of service affecting HR5 postcode areas
Resolved - This incident has been resolved.
Dec 26, 06:17 GMT
Investigating - We are currently investigating this issue.
Dec 25, 23:53 GMT
Dec 25, 2025
Loss of service affecting EX19, EX20, EX21, EX22, PL15 and PL16 postcode areas
Resolved - This incident has been resolved.
Dec 25, 10:15 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 25, 09:34 GMT
Identified - Our engineer is now on-site and working diligently to restore service by implementing a fix. We will provide further updates as soon as progress is made. Thank you for your continued patience.
Dec 25, 09:13 GMT
Update - The engineer’s arrival time has been confirmed. Updated ETA: 09:00.
Dec 25, 08:20 GMT
Update - Our engineer is en route to the site. We are working to restore service as quickly as possible and will provide further updates here. Thank you for your patience.
Dec 25, 07:13 GMT
Investigating - We are currently investigating this issue.
Dec 24, 19:36 GMT
Loss of service affecting EX19 and EX20 postcode areas
Resolved - This incident has been resolved.
Dec 25, 09:34 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 25, 08:16 GMT
Update - Our engineer is en route to the site with an estimated arrival time of 09:00. We are working to restore service as quickly as possible and will provide further updates here. Thank you for your patience.
Dec 25, 07:53 GMT
Investigating - We are currently investigating this issue.
Dec 25, 07:36 GMT
Dec 24, 2025
Loss of service affecting SY6 and SY7 postcode areas
Resolved - This incident has been resolved.
Dec 24, 17:26 GMT
Update - We are continuing to investigate this issue.
Dec 24, 11:32 GMT
Update - Our engineer is en route to the site with an estimated arrival time of 10:30. We are working to restore service as quickly as possible and will provide further updates here. Thank you for your patience.
Dec 24, 09:13 GMT
Investigating - We are currently investigating this issue.
Dec 24, 09:11 GMT
Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025
Loss of service effecting TA4, TA3 and TQ9 post code areas
Resolved - This incident has been resolved.
Dec 21, 20:46 GMT
Investigating - We are currently investigating this issue.
Dec 21, 15:02 GMT
Loss of service affecting EX22 postcode area
Resolved - This incident has been resolved.
Dec 21, 10:47 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 21, 10:46 GMT
Update - We are continuing to investigate this issue.
Dec 20, 19:13 GMT
Update - Our engineer is currently on site investigating the issue. We’ll provide updates here as soon as there are any new developments.
Dec 20, 11:24 GMT
Investigating - We are currently investigating this issue.
Dec 20, 08:36 GMT
Dec 20, 2025
Loss of service affecting EX17 postcode area
Resolved - This incident has been resolved.
Dec 20, 11:19 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 20, 11:04 GMT
Update - Our engineer is currently on site investigating the issue. We’ll provide updates here as soon as there are any new developments.
Dec 20, 09:57 GMT
Update - We are continuing to investigate this issue.
Dec 20, 08:36 GMT
Investigating - We are currently investigating this issue.
Dec 19, 21:08 GMT
Loss of service affecting PL20 postcode area
Resolved - This incident has been resolved.
Dec 20, 08:56 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 20, 08:44 GMT
Investigating - We are currently investigating this issue.
Dec 20, 08:37 GMT
Dec 19, 2025
Loss of service affecting EX31, EX34, EX35, TA24 postcode areas
Resolved - This incident has been resolved.
Dec 19, 07:16 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 18, 16:24 GMT
Identified - We have restored service to most users initially impacted, we are working hard to restore service to remaining impacted customers
Dec 18, 14:36 GMT
Investigating - We are currently investigating this issue.
Dec 18, 13:21 GMT
Dec 18, 2025
Loss of service affecting PL12 postcode area
Resolved - This incident has been resolved.
Dec 18, 13:47 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 18, 12:11 GMT
Investigating - We are currently investigating this issue.
Dec 18, 10:46 GMT
Loss of service affecting PL12 postcode area
Resolved - This incident has been resolved.
Dec 18, 10:22 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 18, 09:35 GMT
Investigating - We are currently investigating this issue.
Dec 18, 09:26 GMT
Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

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